How to remove a print job from the queue

There are a few different reasons why you may want to remove a print job from the queue. Foremost, you might have noticed that jobs aren’t printing through a Windows or macOS print server, and the print queue is in error.

• The print queue is in error — Maybe there’s a print job in the queue that is mysteriously stuck in a state of “ Spooling ” or “ Printing ”, that’s preventing other jobs from printing. It’s worth digging into the root cause, which might be driver-related; see our article Improving Windows Print Spooler stability . However, deleting the stuck job might be a quick fix.
• You sent a print job by mistake — Maybe you sent the wrong print job to the wrong printer, you tried to print too many copies, or you caught a typo after hitting ‘Print’ and you want to fix the mistake before it prints out.

Whatever the reason, here’s how to clear print jobs from a queue on Windows, macOS, or within PaperCut NG/MF.

Remove a print job from a Windows queue

1. Click the Windows icon, then go to Settings > Bluetooth & Devices > Printers & scanners.
2. Select the printer in question, then click Open print queue.
3. Click the three dots, then select Cancel all.

Remove a print job from a macOS queue

1. Click the Apple icon, then go to System Settings > Printers & Scanners.
2. Select the printer, then click Printer Queue.
3. Click the job in question, then select Remove Job.

Remove a print job in PaperCut NG/MF

Whether you’re an end user or an admin, there are a couple of ways to cancel jobs from PaperCut NG or MF. Cancelling a print job this way will also remove it from the queue on the user’s computer or print server.

Cancel a job in PaperCut NG/MF as a user

1. Log in to the user web interface .
2. Click Jobs Pending Release.
3. Find the job you want to delete and click Cancel.

Cancel a job in PaperCut NG/MF as an admin

1. Log in to the admin web interface .
2. Click Printers.
3. Click the Jobs Pending Release tab.
4. Find the job you want to delete and click Cancel.